Terms and conditions

SUPPLIER/MANUFACTURER

The online store Proalp supplies goods from manufactury of the company Proalp d. o. o., Lom 74, 4290 Tržič, Slovenia, EU. Its registration number is 1195735, VAT number is SI86585410.

General terms and conditions are regulated by the Consumer Protection Act, based on the recommendations by the Chamber of Commerce and Industry of Slovenia, and international codes for e-commerce. General terms and conditions concern functioning of the online store, user rights and business relationship between the provider and the customer.

PRICES

All prices are stated in Euros (EUR) and include VAT (22 %). They do not include shipping costs. According to the article 52 of Value Added Tax Act VAT is not charged if the products are sent outside the EU to a non-European customer.

The supplier reserves the right to change prices with no advance notification. Prices are valid as stated on the web page on the order confirmation day. The customer gets the original invoice at payment or delivery moment.

PAYMENT METHODS

The customer chooses payment method during the process of purchasing items. Presently, for shipping outside Slovenia there is an option of payment in advance.

Advance payment

You can pay the ordered items from your e-bank or with a postal payment order at any post office or bank. After confirming your order, you will get a confirmation of the order (proforma invoice) on your e-mail address. It contains all necessary data to carry out the payment. Invoice (purchase contract) is written in Slovenian language.

Purpose:

Online purchase

IBAN:

SI56 0510 0801 0116 413

BIC:

ABANSI2X

Reference:

00 – the number of advance payment invoice

Beneficiary:

PROALP d. o. o.
Lom pod Storžičem 74
4290 Tržič, Slovenia, EU

DELIVERY

We deliver our products to any adress in the EU, other countries in Europe and also worldwide. The shipping costs depend on country that the packages are sent to and are calculated during order process. Delivery costs include VAT (22 %) for all member states of the EU. For non-European countries, VAT is not charged.

Ordered goods in stock are dispatched to the delivery service the day after of an order confirmation, the customer gets an information about it via e-mail as soon as package is dispatched.

For products that should be yet manufactured and unique products, the time of delivery is longer and can not be predicted at order. In case that delivery time is more than 10 days, we inform you by telephone or e-mail. In case of ordering more products with different delivery times, the ordered package will be delivered when all ordered products are available.

THE RIGHT TO CANCEL THE CONTRACT AND RETURN OF PURCHASED GOODS

The customer’s right is to cancel the contract, without quoting the reason (anyway, we will be happy to receive feed-back). It can be done in the period of 14 days from receiving the goods, counting from the first day after delivery date. In that case the cost of returning the purchased items is the cost of customer. These items have to be delivered to the address of the supplier

The customer has the right to return intact products, unless the products are damaged, defective or lost without the consumer’s fault. The consumer is only free to test products to the extend of establishing the adequacy to his/her needs and wishes. Testing products that differs from mentioned use means that products have been used freely, and customer has no longer the right to cancel the contract.

Refunds ate transfered within 14 days after receiving the notification of withdrawal from the contract. To ensure certainty and accuracy, refunds are only made to the customers’ bank accounts. Refunds in cash are not possible.

The consumer has no right to withdraw from the contract if the products have been custom made products.

SAFETY

Purchasing items in the online store is completely safe. Company ensures safety using of all modern measures of protecting personal data. All your personal data that you provide to carry out registration and purchase are encoded and thus impossible to be accessed by a third party. The provider uses the SSL technology (Secure Socket Layer) and 256-bit encryption key.

CUSTOMER REGISTRATION

Each registered customer has own customer name and password, both are secret and known only to the customer. We collect following data:

– name, surname, adress

– e-mail adress

– user name

– password code

– telephone number

– any other information that is fulfiled in the purchased order

PROTECTION OF PERSONAL DATA

We are highly aware of the importance of our visitors’ privacy. This is why we ensure 100-percent protection of your personal data according to the Personal Data Protection Act. All personal data is stored confidentially and is not submitted to anyone without your consent. To deliver packages we only give your address to the delivery service.

By making a purchase contract with the supplier, you give consent for us to store and use your personal data for purposes of keeping an archive, statistics and communication connected to the purchase. To provide safety we also collect IP addresses of the online store visitors. Every user is given a session cookie for identification and following of the shopping cart.

A registered user is also responsible to protect his/her own personal data by protecting their user name and password.

ABSOLUTION OF RESPONSIBILITY

Supplier uses its best efforts to ensure that the information published on its pages is accurate and up-to-date. In the case the provider fail to correct the information in the online store, the customer will be informed about changes and given a choice to cancel the order or change the ordered item.

The supplier has the right to (partly) withdraw from the contract if the ordered products are no longer available, in the case of payment risk, if the order form was not filled accordingly, or in case of an error in price. In all of these and similar cases, we will immediately inform you on the possible contract withdrawal.

Although the provider tries to provide accurate pictures of products, all photographs should be taken as symbolic. Photos do not provide the item properties.

COMPLAINTS AND DISPUTES

Supplier respects the existing consumer protection laws and put an effort to establish an effective system for dealing with complaints, the customer should contact by e-mail info@proalp.si, the person in charge for complaints will be available. Complaint procedure is confidential.

Supplier tries the best to resolve any disputes kindly and with mutual satisfaction.

WARNING

By confirming the order, you are also confirming that you agree with all the general terms and conditions, and that you have been reminded on these terms at purchase.